I took the chance to visit ZSpa on a recent trip to Hanoi. It turned out to be a very pleasant escape from a very hot Hanoi afternoon. My experience was similar to a previous review here. At reception on ground level I was handed a menu (same info as the website). I chose a 90 min massage. You are the taken up one level to select a masseur. My chosen masseur then led me upstairs to a smallish room. You undress and you can put your valuables in a small locker there. The masseur then showers you which in my case included a simple back scrub. A good start as I found that quite enjoyable. You wait in the room for a couple of minutes whilst the masseur showers himself and gets ready. The massage itself was good and thorough, my masseur Binh really applied himself to the task, checking along the way to confirm what he was doing was ok and working on every part of my back, shoulders, arms and legs. After getting me to turn over he did also spend some time on the front. He incorporated a facial and hot stones in the massage. I thought my masseur was attractive and quite engaging. He delivered a good competent massage service. Close to the end of the expected time, I am pleased to say I did get to have a bit of fun with him and a nice ending. After the massage, my masseur helped me to shower again. Very nice! Most of the masseurs there seemed quite attractive. The facilities are basic but clean. The standard of English is pretty limited but I found it sufficient. It is expected that you tip the masseur so you should factor that in. It is an essential part of how they make a living. If you are happy with the service the tip might be a significant portion of the cost. Overall, a very enjoyable experience and reasonable value. I would happily go back again if I had time in Hanoi.